A good and effective manager requires people skills, the ability to inspire others, and casting a vision that creates buy-in and drives results by being authentic and genuine.
The best managers get it: no explanation required. They are proactive in addressing the needs of their team. They go out of their way to be creative and find new ways to uniquely motivate each member of the team. They are always aware of moods, mindset, attitude, and engagement levels.
Equally, if a manager is ineffective the lack of team performance will speak for itself and turnover will become increasingly apparent. You can’t hide if you are an ineffective manager who has trouble earning trust.
Here are 5 ways to help you build trust quickly as a manager:
1. Build Rapport
Building rapport is no easy task. It requires you to be a great listener (not just a good one). Managers who are listening take good notes, are quick to follow through, and are responsible enough to proactively address their teams immediate needs and requirements. Effective managers are also good at engaging with difficult personalities. Instead of viewing them merely as difficult people, they empower them to make suggestions and recommendations.
2. Take a Diplomatic Approach
Learning how to be politically (and authentically) correct is a requirement. This means a manager must always be mindful of doing the right thing and at times making trade-offs. Effective managers exercise good judgement and know how to pick and choose their battles. They are all about supporting the team and believe in consensus-building methods to create harmony (especially when there are many egos involved).
3. Establish Credibility
Effective managers must establish their credibility. The most effective managers always follow-up, are true to their word, have a proven track record, and have a reputation of getting things done. The best managers earn respect through performance. Not only do they drive business results, but they serve as mentors and sponsors who help teach others how to do the same. High-performance managers get their hands dirty and are not afraid of rolling up their sleeves.
4. Engage in Conflict Resolution
Managers who solve problems with clarity are extremely effective. They are masters at conflict management and are eloquent in addressing problems and getting others involved to find immediate resolution. Managers like this are methodical in how they break down conflict into manageable pieces. They view conflict as an opportunity to build new relationships and as a powerful learning moment to train their team(s) to manage conflict for themselves.
5. Be a Strong Communicator
This is the most important and effective way for managers to earn trust quickly. Take the time to communicate across all levels of the organisation, get to know everyone directly and indirectly involved with your business unit (those who could potentially influence outcomes and decisions). This makes it easier to communicate the needs of your team and allows your team to more effectively communicate with the key players in the organisation.
Communication helps break down departmental silos and creates interdependency between people – thus building strong workplace alliances. It improves relationships and creates an effective groupthink environment that further promotes teamwork and consensus.
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Source: adapted from Effective Managers Earn Trust Quickly By Doing 5 Things Well, by Glenn Llopis, for www.forbes.com