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Commercial Customer Service Manager (Job Ref-GS)

Commercial Customer Service Manager (Job Ref-GS)

About the Employer:

Our client, an Irish Energy Provider, is looking for an experienced Commercial Customer Service Manager to manage their Commercial Customer Service Team. This would suit someone coming from a Utilities company.

Benefits:

  • Basic salary negotiable DOE
  • Bonus on achievement of KPI’s
  • Pension
  • Healthcare
  • Discounts on company products
  • Training & Development
  • Career Growth

The Successful Candidate:

  • You have a proven track record of leading a Customer Service Team in a fast-paced environment, ideally from the Utilities sector
  • You have excellent multi-tasking and time management skills
  • You have experience delivering change initiatives and facilitating change in a Customer-focused environment
  • You have excellent communication skills and strong relationship building skills

 As Commercial Customer Service Manager some of your duties & responsibilities will include:

  • Developing and reviewing the Customer Service Strategy and Vision to ensure a first in class service to the customers
  • Evolving process flows for each function within the Customer Service team ensuring the demands of the changing market landscape are met
  • Developing and implementing streamlined processes to promote customer excellence journeys
  • Developing and continuously improving contact centre operational strategy aligned with continual market growth and expansion
  • Monitoring performance outputs of the Customer Service team in line with business requirements and customer demands
  • Reviewing, amending, establishing and analysing all materials, systems and processes required to monitor and track customer complaint trends and provide scheduled reporting as required for the company board
  • Assisting in providing guidance and support to on-going improvement projects aligned with the company’s future
  • Managing and supporting the commercial customer service team operatives to nurture a team culture which is highly efficient, effective and engaged

 

For further information or if you wish to apply for the position of Commercial Customer Service Manager please send your CV in word format to gemma@achievers.ie

To apply for this job email your details to gemma@achievers.ie.

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